Issue opening credit agreement to sign

[Fozzie555]

I have logged in to the Sky App (as instructed when trying to do it anywhere online - even a desktop!). When I open My Messages and click on the credit agreement link it takes me to a page that says 'Whoops, there's been an error' with a message underneath saying 'We're sorry, the page you're looking for cannot be found. Please go back to Mobile Home' 

It has been doing this for hours. 

[caesarome]

Have you linked your mobile account to your Sky ID as per this or do you see the same error:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[Fozzie555]

Yeah, it's already linked to my existing account. I can see everything on there but when I click the link it just has the error above. 

[caesarome]

@Fozzie555 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Fozzie555.