Is this a SCAM email: - donotreplyesc@sky.uk

[IamTheSpoon]

Hi. I am getting these emails at the moment from email address: donotreplyesc@sky.uk

I can't see anything in my sky app says about upgrading my e-sim - so i'm suspect.

Pre thanks for any answers. 

Message body:

Dear Customer,

We have recently messaged you about replacing your eSIM so that you are upgraded to our latest version of eSIM, however our records show this has not been completed. Replacing your eSIM is easy and will ensure that you are receiving the best quality of service going forward.

To do so, please follow these steps:

1) Sign into your account on www.sky.com or the MySky App
2) Select “Manage SIMs” and then the eSIM you wish to replace
3) Select “Replace, Convert, Activate SIM or eSIM” and then follow the steps on screen

If you are having issues, please call us.

Sincerely,

Your Sky Team

Information in this email including any attachments may be privileged, confidential and is intended exclusively for the addressee. The views expressed may not be official policy, but the personal views of the originator. If you have received it in error, please notify the sender by return e-mail and delete it from your system. You should not reproduce, distribute, store, retransmit, use or disclose its contents to anyone. Please note we reserve the right to monitor all e-mail communication through our internal and external networks. SKY and the SKY marks are trademarks of Sky Limited and Sky International AG and are used under licence.

Sky UK Limited (Registration No. 2906991), Sky-In-Home Service Limited (Registration No. 2067075), Sky Subscribers Services Limited (Registration No. 2340150) and Sky CP Limited (Registration No. 9513259) are direct or indirect subsidiaries of Sky Limited (Registration No. 2247735). All of the companies mentioned in this paragraph are incorporated in England and Wales and share the same registered office at Grant Way, Isleworth, Middlesex 

[GD1 · Accepted solution]

@IamTheSpoon  Do you have an eSim?    Email seems genuine as it's asking you to login to your Sky account at the correct address.

[IamTheSpoon]

Hi @GD1  Thanks for the swift reply.

Yes, i have an e-sim

I just don't trust emails with sign in links, and i can't find this offer of upgrade in my sky app. seemed sus.

[Mark39]

@IamTheSpoon I agree with @GD1 - it looks genuine to me. The only link in the email is to Sky.com (you're right links in emails aren't to be trusted), so you can manually enter that into your browser and then follow the instructions in the email to avoid any possible risk there.

[IamTheSpoon]

Hi @GD1  & @Mark39 

I have just talked to customer services (which isn't as easy as we'd all like it to be) and they confirmed the emails were authentic.

Which is great. But also a bit miffed at sky for putting sign in links into emails - rather out of date security i think. It was that that raised all my red flags.

[Mark39]

@IamTheSpoon by way of reassurance, I don't see a sign in link in the email. The only link is to the generic sky.com website. You can navigate from there yourself to the sign-in page.

[IamTheSpoon]

. @Mark39 

It's all sorted now, while on the phone to customer services we worked out there is no need to upgrade my e-sim, as it's working as should ... All of this has just been an unwelcome waste of time. YAY 😂