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Discussion topic: Is eSim available?

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This message was authored by Toontitan This message was authored by: Toontitan

Is eSim available?

Hi, I've just ordered a sim-only deal and was expecting to be given the option of an eSim at checkout or to receive the activation instructions for the eSim in my welcome email but instead the email tells me that the SIM card is being posted to my home address. Have I done something wrong or should I have to contact Sky or even cancel my contact? Thanks. 


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Is eSim available?

Posted by a Superuser, not a Sky employee. Find out more

@Toontitan  eSim is available if a standard sim has been sent you can convert it to esim

 

https://www.sky.com/help/articles/esim-sky-mobile-convert-sim

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.

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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Is eSim available?

Posted by a Superuser, not a Sky employee. Find out more

@Toontitan  eSim is available if a standard sim has been sent you can convert it to esim

 

https://www.sky.com/help/articles/esim-sky-mobile-convert-sim

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by caesarome This message was authored by: caesarome

Re: Is eSim available?

Posted by a Superuser, not a Sky employee. Find out more

@Toontitan 

You might be able to convert it to an e-sim as per this:


https://www.sky.com/help/articles/esim-sky-mobile-convert-sim

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Toontitan
Topic Author
This message was authored by Toontitan This message was authored by: Toontitan

Re: Is eSim available?

Thank you, that's very helpful 

This message was authored by Velcrohead This message was authored by: Velcrohead

Re: Is eSim available?

If this actually works for you can you report back here please?, there are many who have tried this many many many times, and it does not work.

Toontitan
Topic Author
This message was authored by Toontitan This message was authored by: Toontitan

Re: Is eSim available?

The option for eSim is actually greyed out and says " We can see that you have ordered an eSIM and it’s not ready. Please try again later." ☹️

This message was authored by Velcrohead This message was authored by: Velcrohead

Re: Is eSim available?

Thanks for getting back, I think they have some ironing out to do still with esims.

This message was authored by medalman This message was authored by: medalman

Re: Is eSim available?

I also ordered one and get the same message.

I have now been without a phone for a week.

This message was authored by amyg133 This message was authored by: amyg133

Re: Is eSim available?

Glad I’m am not the only one.  I have an iPad I bought from sky and I wanted an eSIM for it but I am being sent an actual sim that I can covert. What's the point in that????

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