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Discussion topic: Is anyone else having problems not being able to make or receive calls.

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This message was authored by HelenK3173 This message was authored by: HelenK3173

Is anyone else having problems not being able to make or receive calls.

2 days now I can't make or receive calls on my mobile is there an issue?

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This message was authored by scaniadaf This message was authored by: scaniadaf Answer

Re: Is anyone else having problems not being able to make or receive calls.

I've had the same problem - not being able to make or recieve calls twice in the last 2 months. 

Read solution on forum - restart phone - worked ok.  The other solution was to turn on/off Airplane Mode - what good is that if you don't know yor phone is not recieving calls.

Not the ideal solution as this week missed an important call - if it happens again I will definitely be looking to change provider.

Reading comments on forum this problem has been ongoing for a long time.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Is anyone else having problems not being able to make or receive calls.

Posted by a Superuser, not a Sky employee. Find out more

@HelenK3173 

There was an issue yesterday from about 0920 til 1730 but some customers are apparently still experiencing problems. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by scaniadaf This message was authored by: scaniadaf Answer

Re: Is anyone else having problems not being able to make or receive calls.

I've had the same problem - not being able to make or recieve calls twice in the last 2 months. 

Read solution on forum - restart phone - worked ok.  The other solution was to turn on/off Airplane Mode - what good is that if you don't know yor phone is not recieving calls.

Not the ideal solution as this week missed an important call - if it happens again I will definitely be looking to change provider.

Reading comments on forum this problem has been ongoing for a long time.

This message was authored by Charlotte+ewingto This message was authored by: Charlotte+ewingto

Re: Is anyone else having problems not being able to make or receive calls.

Hi. I'm in North London and when I try to make a call I get a message saying not registered to a network?????

This message was authored by scaniadaf This message was authored by: scaniadaf

Re: Is anyone else having problems not being able to make or receive calls.

I'm  in Durham - when I try to call - phone doesn't dial just hangs up. Restarted  phone - seems OK for now

HelenK3173
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This message was authored by HelenK3173 This message was authored by: HelenK3173

Re: Is anyone else having problems not being able to make or receive calls.

I've reset my phone twice then did airport mode and that seemed to fix it although I went online onto sky website and there was a mast down in my area but I think users should be told when there are issues and give us credit when it's down a lot lol

HelenK3173
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This message was authored by HelenK3173 This message was authored by: HelenK3173

Re: Is anyone else having problems not being able to make or receive calls.

Thanks everyone I've just got it sorted now 

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