Ipad not showing on my Sky account

[Frenchay1]

Hi - I have had a an Ipad via Sky for well ove ra year now and a direct debit payment is being taken every month by Sky but I cant find the details of the account on any of my Sky accounts.  I just want to know how long I have left on the agreement and maybe change the payment method.  Its not to do with linking the ID and I cant get through to the Sky Customer Service team on the telphone so hoping it might get picked up here.

Thanks

Richard

[caesarome]

@Frenchay1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Frenchay1.