Installed new SIM and had text saying "The terminal cannot be configured remotely..."

[ZiggyP1]

I've had a new Sky SIM and put it into my Redmi Note 8T handset which has a dual SIM feature. Had a text from Sky to say the SIM has been activated, followed by another message to say I"The terminal cannot be configured remotely, please contact Customer support for further assistance". I cannot reach anyone to talk to about this. The reason I got the Sky SIM is because my account with EE is due to expire next month and I didn't want to renew. I bought this handset so I could use both in the overlapping period and because I didn't want a contract that included a handset.

Need help please.

[GD1 · Accepted solution]

@ZiggyP1   Its ound like Sky can't sent the APN data they usually send probably due to the device not being one they are aware of.  You can add the APN settings by looking at any of the guides for any moibile provider, steps may be different for your phone but the settings will be the same  https://www.sky.com/help/devicesupport/

[VK346]

I have the same problem.  Just installed a Sky SIM in Xiaomi Redmi 8.  I got a text mesage saying "ther terminal cannot be configured remotely".  I transferred the number from tesco Mobile using a PAC.  I can make calls from the phone and send text messages and they cme from the old number that I asked to transfer.  But I can't call to the phone or send text messages to the phone.

I have logged into my Sky Mobile settings, found that SIM (there are 3 on my account) and clicked on "Resend Network Settings", but no notification was received.

I've also gone through manually setting up APN manually using the instructions for another phone (mine isn't listed) setting the Access Point Names for Sky Mobile Internet and Sky Mobile MMS.  I found the settings for the Sky SIM in Android and there's a link "Access Point Names".  They were already set up pretty much the same as the manual settings.  I've tried turning the phone off and on a couple of times.  Still no luck.  Can anyone help?  I can't phone for help.

[VK346]

Mobile data is also working OK.  So the only problem is I can't phone or send text mesages to the phone, but it can call out and send textx out from the old number that I transferred over.

[VK346]

I've started a new topic because I think this relates to a problem tranferring the number over from Tesco Mobile to Sky

[MTC95]

Hi I have the exact same problem. I have a redmi note 8 dual SIM and put new sky SIM in yesterday and PAC number. I am also transferring vfrom Tesco but I cannot get the old number up. I am currently using my old Tesco SIM. Can anyone help please.

[Borat+shukla]

The terminal cannot be configured remotely, please contact Customer support for further assistance

[caesarome]

You would need to call them about this as we are customers here like you @Borat+shukla .

[mcr+mike]

I got the same message on my Google pixel 6 pro and they insist I should get 5g and WiFi calling. Get that on my Samsung s21 ultra but not on my Google handset 

[Rik+Ingram]

Same message received after changing from O2 to Sky Mobile on my Nokia 6 once I managed to open the SIM drawer. Once Sky SIM was activated and PAC number submitted to retain Phone No. inserted SKY Mobile SIM and immediately received TXT "The terminal cannot be configured remotely..." including "Great news, you're up and running........blah blah".  Phone number retained OK but couldnt get any Mobile data at all. Spent ages on Customer Support phoneline going through APN settings etc. and then noticed in SIM Status that Mobile data was disabled. Received £10 credit for inconvenience and a new SIM was sent. Same thing happened again.

Currently waiting the standard 30 minutes on Customer Support phoneline again for help.

[Rik+Ingram]

Same process again after 30 mins wait - however SKY admit there are network issues they are working to resolve. So another credit to Sky account and told to wait 24 hours, remove and clean SIM, reinsert SIM and all will be OK!!

[dd1111]

I have the pixel 7 and having the same issue , to the point I can't use visa secure on my bank and can't order my food shopping!!