Incoming Calls - can't hear each other unless calling again.

[pepet17]

For every incoming call, without fail, the other person cannot hear me and I cannot hear them even thought the line open.  This has been happening for months now on and off, but now for every call over the last 6 weeks.  Reseting the iphone is not helping.  This is using iphone SE on broadband wi-fi at home or outside with wi-fi off.  

Callers have to call again immediately and then we can hear each other.  What is happening?  

[63johnw]

Hi @pepet17  i have seen this reported on here before. A replacement sim has sometimes helped. 

[pepet17]

@63johnwthanks.  I've just been told by Tech support that you need to do a Newtork reset in the General settings of the iphone - Settings - General - Transfer or Reset and then Reset Network Settings.  It will knock out your wi-fi pasword so after phone comes on you need to re-enter it.  It takes 24 hours.  Let's hope it works.

[63johnw]

That shouldn't affect your WiFi password @pepet17 I am sure that's  for mobile data network settings, not WiFi ? Hopefully it gets sorted for you either way, as long as it works ! 

[pepet17]

It did erase my wi-fi pasword.  Not an issue.