In Canada but after 4 days data stopped working

[ldjdmd]

😂😂😂 made me smile!looks like it’s up and running now

[ldjdmd]

Actually spoke too soon only this chat working 😂

[AJ87654321]

Hi guys I am having the same issue in Australia. Data roaming was working fine and I’m not at my cap but suddenly stopped yesterday and still doesn’t seem to be resolved. Could Australia please be added to the list of countries to correct please and would it be possible to get an Estimated time for the fix? Thanks!

[Daniel0210]

@AJ87654321 

No one can estimate when it'll be fixed. Hopefully there will be updates provided on the threads when there's a significant development. 

[Woody_420]

Still no update. Taking over half hr to load a safari page now and I can’t even face time me Mrs. What’s going on ??????

[Daniel0210]

@Woody_420 

As per the update on your other thread this was apparently fixed on Friday evening. 

[JAD270]

We have been in Canada 2 days first day and half mobile data worked fine but now it's dropped out and can't get it to load at all it doesn't even show 4G by the battery on screen. I have followed all online help and solutions but still not working my device and network configuration are set up correctly please can anyone help?

[caesarome]

@JAD270 

There has been a few reports recently of peoples devices not working in Canada recently so pretty much all you can try is this:

Although you don't have to do you have a spend cap set because if you do it needs to be high enough to cover your stay.

That apart have you tried searching for other networks to see if your device will connect and then work ?

Also make sure this setting is set to Abroad:

Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Abroad..

Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Abroad.

[JAD270]

Thanks I have tried these, under network selection on my iPhone I only have the option to have automatic ticked it won't let me untick it or select other networks 

[caesarome]

Have you tried searching for other networks to see if it connect and work with a different one ?

[Skysparkle934]

Is it now working as I am also having the same problem in Canada now.  I contacted the sky chat and nothing they have suggested has worked.  Any tips anyone?

[Daniel0210]

@Skysparkle934 

Have you tried the suggestions above?

(your other post has been removed). 

[Skysparkle934]

Yes, I have tried the suggestions above - checked spend cap, turned off phone, manually tried other Canadian networks, doublechecked it is on roaming and also switched it to airplane mode to try to reconnect it.  I also tried it in different locations as suggested by sky chat.  It is still not working despite working a couple of days ago.

[Welshdragon66]

Having the same issue in Canada, haven't been able to connect to mobile data for the last week. Have tried everything suggested above. This is really frustrating! Anyone from Sky??

[Welshdragon66]

Hi - I'm in Canada now and no mobile data! Whatever you did last time - can you do it again please?