Discussion topic: Imessage not working

This message was authored by: Kat501 · ‎20 Apr 2024

Hi, imessage not working in over a week i have tried all the tips but not working any ideas please

This message was authored by: SKY1992bf · ‎20 Apr 2024

@Kat501 What's happening when you try sending a message is it going as a text?

on your device go to settings>messages, is the iMessage toggle showing green

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This message was authored by: Kat501 · ‎20 Apr 2024

Yes sending as texts and the toggle is green, ive tried turning it off switching phone off then back on tried signing in and out of apple id, time zone is correct

This message was authored by: SKY1992bf · ‎20 Apr 2024

@Kat501 It will only send as iMessage if the recipient is also using an apple device and has iMessage enabled otherwise it will send as text , so check this is the case

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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This message was authored by: Kat501 · ‎20 Apr 2024

Yes most of my contacts do, I've mostly always had an iPhone and this has never happened before

This message was authored by: SKY1992bf · ‎20 Apr 2024

@Kat501 Is it affecting a particular contact or all contacts that use apple

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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This message was authored by: Kat501 · ‎20 Apr 2024

All contacts that use apple

This message was authored by: SKY1992bf · ‎20 Apr 2024

@Kat501 In the same setting as posted above is the send as sms toggle off (not showing green )

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Kat501 · ‎20 Apr 2024

No that's green as well

This message was authored by: SKY1992bf · ‎20 Apr 2024

@Kat501 turned the sms toggle off so the green isn't showing and then try and send a message

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Kat501 · ‎21 Apr 2024

No still sending in green

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Imessage not working

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