Im trying to return my phone and everytime i get to return device it takes me back to start

[donna90]

I'm trying to return phone but everytime I get to screen to return phone it keeps taking me back to start 

[Daniel0210]

@donna90 

Is this your old mobile as part of a swap, or a new phone you no longer want?

[donna90]

Daniel0210

Hi its a new phone no longer wanted 

[Daniel0210]

@donna90 

Thanks for clarifying. Providing you are still within the cooling off period you’ll need to ring Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or Sky landline. This link provides some information that will help https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
If you later order an alternative device don’t forget you will undergo further credit checks.