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Discussion topic: I would like to upgrade my mobile phone & would like to know what deals are available for my needs.

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Avatar for Jjenks15
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This message was authored by: Jjenks15

Message posted on ‎23 Jan 2025 01:41 PM

I would like to upgrade my mobile phone & would like to know what deals are available for my needs.

When I phoned one of you agents I didn't have relevant information, despite having my account number with Sky. I was then asked for mothers maiden name which I gave, to be told that wasn't correct!!! & that he could not help me.  I found this astonishing given I had spoken to you less than a month ago to upgrade our sky tv account. You don't have a number for an agent in the uk, it seems the only time & can speak to someone in uk is if I threaten to cancel my subscription. Could you please either give me a number for someone in uk or phone me.

Looking forward to hearing from you. Jane Jenkins

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎23 Jan 2025 01:49 PM

Re: I would like to upgrade my mobile phone & would like to know what deals are available for my

Posted by a Superuser, not a Sky employee. Find out more

Sky don't have a UK number. When you phone you are put into a queue and answered by the next available agent, they may be UK based or they may be offshore based.

 

 

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This message was authored by: caesarome

Message posted on ‎23 Jan 2025 01:50 PM

Re: I would like to upgrade my mobile phone & would like to know what deals are available for my

Posted by a Superuser, not a Sky employee. Find out more

@Jjenks15 

You are not talking to Sky on here as this is a community where customers help each other.

 

Try calling again later to see if this time they accept the answers you give.

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