0

Discussion topic: I would like to upgrade my mobile phone & would like to know what deals are available for my needs.

Reply
This message was authored by Jjenks15 This message was authored by: Jjenks15

I would like to upgrade my mobile phone & would like to know what deals are available for my needs.

When I phoned one of you agents I didn't have relevant information, despite having my account number with Sky. I was then asked for mothers maiden name which I gave, to be told that wasn't correct!!! & that he could not help me.  I found this astonishing given I had spoken to you less than a month ago to upgrade our sky tv account. You don't have a number for an agent in the uk, it seems the only time & can speak to someone in uk is if I threaten to cancel my subscription. Could you please either give me a number for someone in uk or phone me.

Looking forward to hearing from you. Jane Jenkins

Reply

All Replies

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: I would like to upgrade my mobile phone & would like to know what deals are available for my

Posted by a Superuser, not a Sky employee. Find out more

Sky don't have a UK number. When you phone you are put into a queue and answered by the next available agent, they may be UK based or they may be offshore based.

 

 

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by caesarome This message was authored by: caesarome

Re: I would like to upgrade my mobile phone & would like to know what deals are available for my

Posted by a Superuser, not a Sky employee. Find out more

@Jjenks15 

You are not talking to Sky on here as this is a community where customers help each other.

 

Try calling again later to see if this time they accept the answers you give.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion