Discussion topic: I want to return my phone which was delivered today
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Message posted on 11 Dec 2025 11:58 PM
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I want to return my phone which was delivered today
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Message posted on 12 Dec 2025 01:51 AM
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Re: I want to return my phone which was delivered today
@AmandeepSingh Your duplicate thread has been removed as you already created this one. If your within the 30 day cool off you will need to call Sky before you return the phone as they will need to start the returns process.
You can call on 150 from a Sky Talk Line or Sky Mobile.
If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.
Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 12 Dec 2025 05:08 AM
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Re: I want to return my phone which was delivered today
Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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MERRY CHRISTMAS and a HAPPY NEW YEAR
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