I’ve paid the paid bill

[Leon9]

I've paid the first bill and saying gonna cut me off what's this about I'm not paying twice I'm budgeting and can't 

[caesarome]

@Leon9 

Your bill should be paid by the payment method you have supplied so have you instead made a manual payment where there was no need to as doing so and especially doing it to close to your billing date will not prevent Sky from taking it from your payment method.

[Leon9]

It tried to take the money and I didn't have it in so I went on the app and paid manually because I have other stuff trying to take it out that's it so I made a manual payment of the full amount

[caesarome]

@Leon9 

You shouldn't have made the payment so do you now see a credit on your account ?

[Leon9]

Don't know how to checkb

[caesarome]

On the app do you see a credit either on your latest bill or the next one as by paying it as you have done you are not actually paying the bill but putting money onto your account by the way of a credit which will be used against next months bill.

[Leon9]

Yea can I just pay the bill with that it says credit for next bill can I not pay this bill now with that 

[caesarome]

---

@Leon9 wrote:

can I not pay this bill now with that 

---

I'm afraid not as it doesn't work like that.

The credit can be refunded if that helps but it can take up to 5 working days (so up to next Friday) to be returned to you so we can ask Sky's messaging team to contact you via here if you want ?

[Tina116]

It says on my account that I previous owe a bill but I have paid that on the 28th January and it should not be restricted

[caesarome]

@Tina116 

Is your bill usually paid by a direct debit or a continuous card payment because if it is all you have done by making a manual payment is to add a credit to your account that will be used to pay next months bill.

[Tina116]

No it gets taken out automatic

[caesarome]

Then what I said above applies as there is no need to make this manual payment so do you now see a credit and if so do you want Sky to refund it or are you happy to leave it so it will be used to pay next months bill ?

[Tina116]

I need a contact number for mobile sky

[63johnw]

@Tina116  150 from a sky mobile or sky talk number. 

[Daniel0210]

@Tina116 

Dial 150 free from your Sky mobile(if your services are not restricted).