0

Discussion topic: I’ve paid my mobile bill twice and need a refund please

Reply
Avatar for SamanthaSL
Level 1 icon
What's this?
This message was authored by: SamanthaSL

Message posted on ‎22 Jul 2024 07:15 PM

I’ve paid my mobile bill twice and need a refund please

My direct debit was returned unpaid as a mixup with my wages going into the bank. I paid the full amount manually and then the direct debit was taken also a few days later 

Report post
Post 1 of 7
660 Views
0 Likes
Reply
Reply

All Replies

Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎22 Jul 2024 07:22 PM

Re: I’ve paid my mobile bill twice and need a refund please

Posted by a Superuser, not a Sky employee. Find out more

@SamanthaSL 

When a direct debut fails for whatever reason Sky will always try again 10 days later.

 

Can you confirm that you now see a credit on your account as it is this that can be refunded.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 7
654 Views
0 Likes
Reply
Avatar for SamanthaSL
Level 1 icon
What's this?
Topic Author
This message was authored by: SamanthaSL

Message posted on ‎22 Jul 2024 07:24 PM

Re: I’ve paid my mobile bill twice and need a refund please

I didn't realise that as I wouldn't have paid it manually. No there is no credit showing up at the moment. 

Report post
Post 3 of 7
651 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎22 Jul 2024 07:25 PM

Re: I’ve paid my mobile bill twice and need a refund please

Posted by a Superuser, not a Sky employee. Find out more

Does the credit appear on what will be your next bill ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 4 of 7
647 Views
0 Likes
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎22 Jul 2024 07:26 PM

Re: I’ve paid my mobile bill twice and need a refund please

Posted by a Superuser, not a Sky employee. Find out more

@SamanthaSL 

Once it's showing as a credit post on this thread again and we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 5 of 7
644 Views
0 Likes
Reply
Avatar for SamanthaSL
Level 1 icon
What's this?
Topic Author
This message was authored by: SamanthaSL

Message posted on ‎22 Jul 2024 07:27 PM

Re: I’ve paid my mobile bill twice and need a refund please

That's great, thank you for your help 😊

Report post
Post 6 of 7
642 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎22 Jul 2024 07:28 PM

Re: I’ve paid my mobile bill twice and need a refund please

Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:

Does the credit appear on what will be your next bill ?

 

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 7 of 7
640 Views
0 Likes
Reply
Reply