20 Sep 2022 12:06 PM
I have recently moved over to sky from Vodafone and used a PAC to keep my old number. It was updated yesterday and so I now receive texts and calls to my old number which is what I wanted however if I call or text someone it uses the new sky number and not my old, transferred number. What do I do?
20 Sep 2022 12:12 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Ben987 if this is an iPhone go to settings, phone, my number and check the number stored there, change it to the one you want and save then restart your phone. It may take a few attempts for it to save.
20 Sep 2022 12:12 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Ben987 if this is an iPhone go to settings, phone, my number and check the number stored there, change it to the one you want and save then restart your phone. It may take a few attempts for it to save.
20 Sep 2022 12:56 PM
Thanks @63johnw! worked straight away.
25 Jan 2023 01:46 PM
Having same issue with a Samsung phone. Can anyone help? Calls from ported number, but text messages sending from the 'sky new phone' number. So frustrating
25 Jan 2023 01:49 PM
Posted by a Superuser, not a Sky employee. Find out moreYou need to do what @63johnw posted above so try this:
About Phone > My Phone number, change it and reboot the phone.
25 Jan 2023 02:09 PM
I've done that repeatedly 😔
25 Jan 2023 03:38 PM
Posted by a Superuser, not a Sky employee. Find out moreIn that case @AMA05 I would order yourself a replacement sim as that should come with this number:
https://www.sky.com/help/articles/replacement-sim
19 Jun 2024 04:16 PM
Having same issue. Tried the above but not working
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion