Discussion topic: I used a PAC code and I now receive texts from my old number but sending them uses the new sky no.

This message was authored by: Ben987 · ‎20 Sep 2022

I have recently moved over to sky from Vodafone and used a PAC to keep my old number. It was updated yesterday and so I now receive texts and calls to my old number which is what I wanted however if I call or text someone it uses the new sky number and not my old, transferred number. What do I do?

This message was authored by: 63johnw · ‎20 Sep 2022

Hi @Ben987 if this is an iPhone go to settings, phone, my number and check the number stored there, change it to the one you want and save then restart your phone. It may take a few attempts for it to save.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

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This message was authored by: 63johnw · ‎20 Sep 2022

Hi @Ben987 if this is an iPhone go to settings, phone, my number and check the number stored there, change it to the one you want and save then restart your phone. It may take a few attempts for it to save.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: Ben987 · ‎20 Sep 2022

Thanks @63johnw! worked straight away.

This message was authored by: AMA05 · ‎25 Jan 2023

Having same issue with a Samsung phone. Can anyone help? Calls from ported number, but text messages sending from the 'sky new phone' number. So frustrating

This message was authored by: caesarome · ‎25 Jan 2023

You need to do what @63johnw posted above so try this:

About Phone > My Phone number, change it and reboot the phone.

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This message was authored by: AMA05 · ‎25 Jan 2023

I've done that repeatedly 😔

This message was authored by: caesarome · ‎25 Jan 2023

In that case @AMA05 I would order yourself a replacement sim as that should come with this number:

https://www.sky.com/help/articles/replacement-sim

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If someone has helped you then please click on the LIKES button in their post.
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This message was authored by: Debdoh · ‎19 Jun 2024

Having same issue. Tried the above but not working

Discussion topic: I used a PAC code and I now receive texts from my old number but sending them uses the new sky no.

I used a PAC code and I now receive texts from my old number but sending them uses the new sky no.

Re: I used a PAC code and I now receive texts from my old number but sending them uses the new sky n

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Re: I used a PAC code and I now receive texts from my old number but sending them uses the new sky n

Re: I used a PAC code and I now receive texts from my old number but sending them uses the new sky n

Re: I used a PAC code and I now receive texts from my old number but sending them uses the new sky n

Re: I used a PAC code and I now receive texts from my old number but sending them uses the new sky n

Re: I used a PAC code and I now receive texts from my old number but sending them uses the new sky n

Re: I used a PAC code and I now receive texts from my old number but sending them uses the new sky n

Re: I used a PAC code and I now receive texts from my old number but sending them uses the new sky n

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