I sent my phone off to swap for a newer model and they can’t find it

[BMJ214]

I wanted to swap mine and my husbands phones.

I opened our new ones and I didn't realise we needed to send our old phones back in these boxes. They were in a state. 

One box was just about manageable to use so I sent both back using both barcodes stuck to the box.

They obviously only scanned my husbands code and they can't locate my phone. 

I could have sold it for more than the £80 they were offering and now I don't even have that. 

[PandJ2020]

Ok, do you have a question for other customers?

[BMJ214]

Well I wanted to speak with an agent at Sky.

I did last week and they said someone would be in touch.

I again tried to speak with an agent today.

I was only given an option to speak with other members.

Im not sure how members can help though. 

[PandJ2020 · Accepted solution]

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@BMJ214 wrote:

Well I wanted to speak with an agent at Sky.

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Go ahead and call 150.  Try saying nothing which will hopefully connect you to an agent.