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Discussion topic: I phone 16 new today stuck on hello screen

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This message was authored by Ms32 This message was authored by: Ms32

I phone 16 new today stuck on hello screen

Got my new phone today. Started setting up. Updating the new phone and it froze to the hello screen. I can't do anything with it. Help 

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This message was authored by 63johnw This message was authored by: 63johnw

Re: I phone 16 new today stuck on hello screen

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ms32  try this 

 

  1. Press volume up button quickly and leave
  2. Immediately Press volume down button quickly and leave
  3. Keep holding side button (10 secs) till iPhone reboots and Apple logo appears. Keep holding side button and connect the iPhone to MacBook using USB cable. When you see a computer and cable image on phone let the side button go. The phone is in recovery mode now.
  4. Update iPhone with latest software
  5. Restore phone form iCloud backup
———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
This message was authored by caesarome This message was authored by: caesarome

Re: I phone 16 new today stuck on hello screen

Posted by a Superuser, not a Sky employee. Find out more

@Ms32 

Try holding the power and volume up bottom to see if it will restart.

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Ms32
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This message was authored by Ms32 This message was authored by: Ms32

Re: I phone 16 new today stuck on hello screen

I've tried holding h the volume up and down then power button but nothing happens. Can I use a normal pc as I don't have a mac book? 

This message was authored by caesarome This message was authored by: caesarome

Re: I phone 16 new today stuck on hello screen

Posted by a Superuser, not a Sky employee. Find out more

@Ms32 wrote:

Can I use a normal pc 


I believe you can.

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This message was authored by JDeeIE This message was authored by: JDeeIE

Re: I phone 16 new today stuck on hello screen

Yes, it is ITunes you download, supports both PC operating systems. 

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