I ordered an iPhone 16 on Friday and am yet to receive any updates on delivery

[Riley8]

I ordered an iPhone 16 on Friday and signed the credit agreements through the email that was sent to me however after I received an email saying it was cancelled yet I still have "tracking" on the order, the tracking hasn't given any updates since not sure whether the order is actually being placed or not?

[Daniel0210]

@Riley8 
It’s sounds like you may have failed the required credit check(s). Also, emails confirming or cancelling the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should hopefully be refunded after about 14 days.