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Discussion topic: I ordered a new phone from sky, but I returned it the next day, but they want to take a payment for

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This message was authored by Janie1106 This message was authored by: Janie1106

I ordered a new phone from sky, but I returned it the next day, but they want to take a payment for

I ordered a new phone from sky, but I returned it the next day, but they want to take a payment for it, even though I had an email saying they had received the device
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This message was authored by caesarome This message was authored by: caesarome

Re: I ordered a new phone from sky, but I returned it the next day, but they want to take a payment

Posted by a Superuser, not a Sky employee. Find out more

Although you returned it the next day the bill for it will have already been created so this will be refunded as long as you called Sky before returning it so they could then cancel it for you. The refund could take a few weeks to be applied.

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Janie1106
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This message was authored by Janie1106 This message was authored by: Janie1106

Re: I ordered a new phone from sky, but I returned it the next day, but they want to take a payment

Yes I did tell sky I was returning the device.

This message was authored by caesarome This message was authored by: caesarome

Re: I ordered a new phone from sky, but I returned it the next day, but they want to take a payment

Posted by a Superuser, not a Sky employee. Find out more

Keep an eye on your future bills and if you don't see the refund after 3 weeks then you will need to call Sky so they can look not it for you.

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