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Discussion topic: I ordered a new phone and have been sent 2. Looking for a telephone number to contact sky

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This message was authored by: EileenR

I ordered a new phone and have been sent 2. Looking for a telephone number to contact sky

I ordered a new phone and have been sent 2. Looking for a telephone number to call Sky 

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This message was authored by: caesarome

Re: I ordered a new phone and have been sent 2. Looking for a telephone number to contact sky

Posted by a Superuser, not a Sky employee. Find out more

@EileenR 

150 is the number to call Sky on from the mobile that has a Sky sim in it.

 

Do not give this phone to anyone who calls at your door for it incase this applies:

 

https://www.sky.com/help/articles/account-takeover


If you receive an unexpected parcel from Sky get in touch with our customer services team immediately. We can give advice on what to do. Don’t send the parcel anywhere except our returns address.

We’ll give you pre-paid returns packaging to send the parcel back to us.

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This message was authored by: EileenR

Re: I ordered a new phone and have been sent 2. Looking for a telephone number to contact sky

The trouble is I opened both of them and started updating one of the phones, then received an email with the imei number which is not the phone I updated. So the phone I'm using has a different imei number registered to my account, 

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