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Discussion topic: I only just activated my sim just over 1 week ago and says data gone

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This message was authored by: Mrsmcquen

Message posted on ‎22 Feb 2025 10:00 AM

I only just activated my sim just over 1 week ago and says data gone

How can I use 50hb in just over 1 week when connected to WiFi most of the time ?
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This message was authored by: caesarome

Message posted on ‎22 Feb 2025 10:03 AM

Re: I only just activated my sim just over 1 week ago and says data gone

Posted by a Superuser, not a Sky employee. Find out more

@Mrsmcquen 

50mb is a really tiny amount of data somif you had mobile data turned on and if yiurvwifi dropped for any reason then mobile data will have been used instead. If you used your phone outside of your home then the data will have been used.

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This message was authored by: 63johnw

Message posted on ‎22 Feb 2025 10:10 AM

Re: I only just activated my sim just over 1 week ago and says data gone

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mrsmcquen  when you activate your first sim you don't get the full months data allowance, it's pro ratered to your first billing date so you usually only get a few days worth and next month you get the full amount. 

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