I’m unable to convert to an esim

[Neilarrows]

I an trying to convert to an eSIM but when I get the instruction to wait for security code, I get the message saying sending failed

[caesarome]

You will have to call Sky about this.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.