Discussion topic: I’m trying to instal / activate my esim
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Message posted on 26 Nov 2024 09:45 PM
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I’m trying to instal / activate my esim
I've moved over to Sky from another provider and have an eSIM which I've been unable to instal / activate. When reaching the page to activate my esim the message is "if you've ordered an eSIM it's not quite ready. Please try again later." I received my phone last night and swapped everything over easily but I'm stuck at this point. I have a confirmation code which was emailed to me but nowhere to put this in my account. Is this a timing issue or is assistance from Sky required?
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Message posted on 26 Nov 2024 10:06 PM
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Re: I’m trying to instal / activate my esim
If it is still saying the same tomorrow then you might want to contact Sky support for help.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 26 Nov 2024 10:11 PM
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Re: I’m trying to instal / activate my esim
I will do, thanks. In your opinion, better to phone or chat?
Message posted on 26 Nov 2024 10:12 PM
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Re: I’m trying to instal / activate my esim
It is up to you but personally I would go via the phone.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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