Discussion topic: I'm still getting charged for a handset that I returned well before Christmas last year

This message was authored by: Miss+Hilary · ‎05 Jan 2024

I'm still getting charged for a handset that I returned well before Christmas last year I don't want to be continuing to pay for something I have returned and cancelled

This message was authored by: 63johnw · ‎05 Jan 2024

Hi @Miss+Hilary it normally takes 2-3 weeks for returns to be processed and with Christmas it's probably taking longer. Any overpayments will be returned. If you have your tracking number confirming that it's been received you could try calling sky on 150 to tell them so they can update their records.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: Daniel0210 · ‎05 Jan 2024

@Miss+Hilary

Was this a new device that you returned within the cooling off period? Sky or their agent company will need to process the phone and examine it to make sure it is in excellent condition and undamaged which may be delayed due to the holiday period. You'll need to call Sky for the latest update.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: I'm still getting charged for a handset that I returned well before Christmas last year

I'm still getting charged for a handset that I returned well before Christmas last year

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Re: I'm still getting charged for a handset that I returned well before Christmas last year

Re: I'm still getting charged for a handset that I returned well before Christmas last year

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