I haven't received my phone which I Ordered on 11th December

[Waqas3126]

I haven't received my phone which i have ordered last week iPhone 16 Pro. Other network provider gives phone on the spot or the next day delivery. I just got stuck in between DPD and Sky they just wasting my time. No one knows the exact thing.. I have called 3,4 times to sky but unprofessional and pathetic service. Some persons listened to what i am saying and put call on hold and transfer it to technical department or some irrelevant department. They just don't know what happened or where to transfer the call... Unprofessional and unehtical i am mentally ill now.. 

[caesarome]

@Waqas3126 

The latest on your order will be found here:

https://www.sky.com/ordertracking

It can't be sent it there is no stock at persent for your order.

[Waqas3126]

No dear the DPD lost the parcel and sky customer care isn't helping.

[Daniel0210]

@Waqas3126 

If DPD lost your order Sky should already be aware of this and can investigate this along with DPD. 

[Waqas3126]

But they don't know untill i get back to them.. and till now they don't know what to do just waste of time and mentall illness..

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@Waqas3126 wrote:

I haven't received my phone which i have ordered last week iPhone 16 Pro. Other network provider gives phone on the spot or the next day delivery. I just got stuck in between DPD and Sky they just wasting my time. No one knows the exact thing.. I have called 3,4 times to sky but unprofessional and pathetic service. Some persons listened to what i am saying and put call on hold and transfer it to technical department or some irrelevant department. They just don't know what happened or where to transfer the call... Unprofessional and unehtical i am mentally ill now.. 

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[Daniel0210]

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@Waqas3126 wrote:

No dear the DPD lost the parcel and sky customer care isn't helping.

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@Waqas3126 

How do you know DPD lost your order? 

[Waqas3126]

@Daniel0210 

I just called to DPD because my DPD app shows the parcel is delayed.

[Daniel0210]

@Waqas3126 

I would expect them to have notified Sky but give Sky a call as well if you want. I don't think a replacement will be dispatched until they've investigated what has happened to the original. These things happen, especially on the run up to Christmas when million of items must work their way through a DPD warehouse. 

[Waqas3126]

I hope so... But such a pathetic service

[Daniel0210]

@Waqas3126 

In all fairness you can't blame Sky if they've dispatched the device which has then been misplaced at DPD. Hope you get it sorted soon.

[Waqas3126]

It's SKY fault. DPD is just the delivery partner. Yhe mobile phone is SKY property they need to maintain check and balance..