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Discussion topic: I haven't received my parcel

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This message was authored by Ashikur_Rt This message was authored by: Ashikur_Rt

I haven't received my parcel

Hello, I ordered Samsung Galaxy Watch 6 from Sky Mobile on 8 of April. Today was the delivery date and I was waiting for my Parcel to arrive. But at 14:39 I suddenly got a message that my parcel was delivered and received by someone called Ashish. I immediately went downstairs to check it. But I didn't find my parcel there. I asked my neighbors about the parcel, they also didn't see any. The delivery driver didn't even ring the doorbell, delivered to someone who I don't know. Even there's no proof that he delivered to someone, just clicked a picture holding the parcel in his hand. I have contacted DPD and Sky customer service. Didn't get any result from it. Now I received an update from Sky that my delivery is completed. 

 

I am clueless about what to do.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I haven't received my parcel

Posted by a Superuser, not a Sky employee. Find out more

@Ashikur_Rt 

If you've already contacted Sky about this they'll need to complete a joint investigation with DPD. There's not a lot you can do to speed this up. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: I haven't received my parcel

Posted by a Superuser, not a Sky employee. Find out more

If DPD can't tell you where it was delivered to then you will have to get pack to Sky to tell them the picture you have been sent is not you at your property. If you still get no where then you can register a complaint by filling in this online form:

 

https://www.sky.com/help/complaints

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Ashikur_Rt
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This message was authored by Ashikur_Rt This message was authored by: Ashikur_Rt

Re: I haven't received my parcel

He clicked picture in front of my house. But just holding it in his hand. I was waiting for the order to arrive, but he didn't even ring the bell door. It was an contract order so how do they carelessly just give it to anyone.

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