I haven’t received my mobile device

[Usman9]

Hello good evening I just received an email that my mobile phone has been sent back to sky and when I have checked the sky website it says action required please can I be told why I have not received the mobile devices and accessories I am devastated as I have been told last minute and I am not sure what has happened @Sky

[GD1]

@Usman9  You'll need to call Sky as we are customers here and have no account access.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.