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Discussion topic: I have upgraded both sims only one has been upgraded

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This message was authored by: Kerry_

Message posted on ‎22 Oct 2025 10:55 AM

I have upgraded both sims only one has been upgraded

Hi please upgrade both sims to unlimited data only one has been done need both done for the kids thanks
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This message was authored by: PandJ2020

Message posted on ‎22 Oct 2025 11:00 AM

Re: upgrade

Posted by a Superuser, not a Sky employee. Find out more
@Kerry_ wrote:
Hi please upgrade both sims to unlimited data only one has been done need both done for the kids thanks

We can't do this (as we're other customers).  You have to change the dataplan from your account.

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎22 Oct 2025 11:03 AM

Re: I have upgraded both sims only one has been upgraded

Posted by a Superuser, not a Sky employee. Find out more

@Kerry_ 

Your duplicate posts have been removed. No need for three. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎22 Oct 2025 11:04 AM

Re: I have upgraded both sims only one has been upgraded

Posted by a Superuser, not a Sky employee. Find out more

@Kerry_  Your 2 other threads have been removed, creating multiple threads for the same question is not helpful.

 

You also need to be aware this is not a live chat service.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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