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Discussion topic: I have removed my roaming spend cap 5 hours ago but not working. No signal and can’t use my Dat. Ple

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This message was authored by venegor This message was authored by: venegor

I have removed my roaming spend cap 5 hours ago but not working. No signal and can’t use my Dat. Ple

I have removed my roaming spend cap. 5hours ago. It stated this might take a few minutes. Still can't go online or use my data. Please help 


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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: I have removed my roaming spend cap 5 hours ago but not working. No signal and can’t use my D...

Posted by a Sky employee

Hi there, have you managed to get this sorted? 

Thanks

Lisa - Sky Tech Team Expert

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: I have removed my roaming spend cap 5 hours ago but not working. No signal and can’t use my D...

Posted by a Sky employee

Hi there, have you managed to get this sorted? 

Thanks

Lisa - Sky Tech Team Expert
This message was authored by MarkKnight This message was authored by: MarkKnight

Re: I have removed my roaming spend cap 5 hours ago but not working. No signal and can’t use my D...

I removed my spend cap 3 days ago and still get message saying spend cap has been reached.

 

Rebooted phone many times any suggestions?

This message was authored by caesarome This message was authored by: caesarome

Re: I have removed my roaming spend cap 5 hours ago but not working. No signal and can’t use my D...

Posted by a Superuser, not a Sky employee. Find out more

@MarkKnight 

When you say you removed it what did you do so did you set it to £0 or did you turn it off ?

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This message was authored by MarkKnight This message was authored by: MarkKnight

Re: I have removed my roaming spend cap 5 hours ago but not working. No signal and can’t use my D...

Hi

I turned it off.  before I did that I tried setting to 99.

 

The error Im getting is your sepend cap has reached the limit of 45.00

 

Many thanks

Mark.

 

It did this for my kids the other week when in Spain and Holland.  Exactly the same issue.  Even though when you make the change it says effective immediate it is not working.

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