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Discussion topic: I have received my new SIM however when i log in to activate it only brings up my daughters SIM

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This message was authored by Sianebabes This message was authored by: Sianebabes

I have received my new SIM however when i log in to activate it only brings up my daughters SIM

IWhen i try to activate my new SIM i log in and it only brings up my Daughters number (same account),  what do i need to do?

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This message was authored by 63johnw This message was authored by: 63johnw

Re: I have received my new SIM however when i log in to activate it only brings up my daughters SIM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sianebabes  that sounds like your extra sim has been ordered on a different account (for whatever reason), give sky a call on 150 (from a sky sim) so they can locate the new sim and advise further. 





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Sianebabes
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This message was authored by Sianebabes This message was authored by: Sianebabes

Re: I have received my new SIM however when i log in to activate it only brings up my daughters SIM

Thanks @63johnw not sure why this is!  I will give them a call

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