I have paid my phone bill but still haven't been reinstated for my services.

[Kristynadaly198]

I have paid my sky mobile bill but my services have t been reinstated but the money I have paid has been credited onto my account!?

[Daniel0210]

@Kristynadaly198 
If your Sky services have been restricted, Sky won’t reinstate them until you’ve paid what (Sky believe) is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday isn’t likely to be processed until the following week as banks are closed.

[caesarome]

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@Kristynadaly198 wrote:
I have paid my sky mobile bill 

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Is your bill usually paid by a direct debit each month and if so was this taken as usual this month ?

[Kristynadaly198]

No so usually it is but I forgot to set up the details again so paid it on the app this month. 

[caesarome]

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@Kristynadaly198 wrote:

No so usually it is but I forgot to set up the details again

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You say again so has this happened before in that your services have been suspended previously or is the first time this has happened ?