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Discussion topic: I have paid my phone bill but still haven't been reinstated for my services.

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This message was authored by Kristynadaly198 This message was authored by: Kristynadaly198

I have paid my phone bill but still haven't been reinstated for my services.

I have paid my sky mobile bill but my services have t been reinstated but the money I have paid has been credited onto my account!?
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have paid my phone bill but still haven't been reinstated for my services.

Posted by a Superuser, not a Sky employee. Find out more

@Kristynadaly198 
If your Sky services have been restricted, Sky won’t reinstate them until you’ve paid what (Sky believe) is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday isn’t likely to be processed until the following week as banks are closed.


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This message was authored by caesarome This message was authored by: caesarome

Re: I have paid my phone bill but still haven't been reinstated for my services.

Posted by a Superuser, not a Sky employee. Find out more

@Kristynadaly198 wrote:
I have paid my sky mobile bill 

Is your bill usually paid by a direct debit each month and if so was this taken as usual this month ?

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Kristynadaly198
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This message was authored by Kristynadaly198 This message was authored by: Kristynadaly198

Re: I have paid my phone bill but still haven't been reinstated for my services.

No so usually it is but I forgot to set up the details again so paid it on the app this month. 

This message was authored by caesarome This message was authored by: caesarome

Re: I have paid my phone bill but still haven't been reinstated for my services.

Posted by a Superuser, not a Sky employee. Find out more

@Kristynadaly198 wrote:

No so usually it is but I forgot to set up the details again


You say again so has this happened before in that your services have been suspended previously or is the first time this has happened ?

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