I have paid my mobile bill twice

[Chloe234]

I paid manually as the payment date had changed but they've took money out on direct debit and have the money in credit in my account.

what do I need to do to get this money refunded.. can't call sky til 9am

[Daniel0210 · Accepted solution]

@Chloe234 

If you have a continuous payment method set up (which you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. We would normally escalate this to the Messaging Team on here but unfortunately that process is not currently available. Either call, use Sky Assistant or perhaps use social media to initially make contact.