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Discussion topic: I have ordered 16promax and it was not delivered and returned from courier to sky

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This message was authored by GOGULAMUDI This message was authored by: GOGULAMUDI

I have ordered 16promax and it was not delivered and returned from courier to sky

I have ordered 16promax and it was not delivered and returned from courier to sky

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This message was authored by caesarome This message was authored by: caesarome

Re: I have ordered 16promax and it was not delivered and returned from courier to sky

Posted by a Superuser, not a Sky employee. Find out more

@GOGULAMUDI 

This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have ordered 16promax and it was not delivered and returned from courier to sky

Posted by a Superuser, not a Sky employee. Find out more

@GOGULAMUDI 

If what @caesarome has indicated is the reason, any upfront charges you've made should be reimbursed within about 14 days. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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