I have now down graded my data plan yet my bill is still the same price. I don’t understand .

[LynneTJ]

When I signed up for my IPhone 14 deal I was told it would be £27 a month, yet my first bill cost me £30.

I have now downgraded my data plan, yet my bill hasn't decreased any. Does anyone know what's going on please?

[Daniel0210]

@LynneTJ 

If you increase your data plan it's almost instant. If you decrease your data plan it takes effect at your next billing date. 

[caesarome]

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@LynneTJ wrote:

When I signed up for my IPhone 14 deal I was told it would be £27 a month, yet my first bill cost me £30.

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First bills can be more as they can cover more than the usual 4 weeks so have you checked to see what dates it covers and then looked at your future bills ?

[LynneTJ]

I have downgraded my data but my second bill is still estimated at £30.

[caesarome]

@LynneTJ 

You seem to be saying two things:

When I signed up for my IPhone 14 deal I was told it would be £27 a month, yet my first bill cost me £30.

I have downgraded my data but my second bill is still estimated at £30.

So what is it, did you order an iphone 14 or just change your data package ?

[LynneTJ]

I signed up for my IPhone 14 during the Sky Mobile sale. The advert said it would cost me £27 a month. My first bill was surprisingly more at £30.

I figured I would change to a smaller data plan but this months bill is still estimated at £30. I don't understand why that is the case.

I need a breakdown of what all the different parts of my plan costs to help me to understand things. 

[caesarome]

Your bill can be viewed via the MySky app or online here:

https://www.sky.com/mobile-bill

The chances are the bill is £30 is as I said earlier it is because this first bill covers more than 4 weeks as per this:

https://www.sky.com/help/articles/understanding-my-bills