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Discussion topic: I have no data on my phone

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boygirl
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I have no data on my phone

‎02 Feb 2024 07:41 PM

My data not working on my new phone Motorola E13
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caesarome
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Superuser
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Re: I have no data on my phone

‎02 Feb 2024 07:47 PM

Posted by a Superuser, not a Sky employee. Find out more

A few questions:

 

Have you activated the sim ?

Has it been working up to this point ?

Can you make calls and texts ?

 

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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome Answer

Re: I have no data on my phone

‎02 Feb 2024 07:47 PM

Posted by a Superuser, not a Sky employee. Find out more

A few questions:

 

Have you activated the sim ?

Has it been working up to this point ?

Can you make calls and texts ?

 

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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boygirl
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Re: I have no data on my phone

‎02 Feb 2024 07:54 PM

Yes my SIM /data was working in my old phone it's not working in this one

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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: I have no data on my phone

‎02 Feb 2024 08:03 PM

Posted by a Superuser, not a Sky employee. Find out more

So you have move the sim from one phone to this new one, if so have you requested that the network settings are sent to it:

 

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.

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If you need help please provide as much information as you can
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