0

Discussion topic: I have managed to transfer my tel no over for calls but my messages seem to be on an old number

Reply
This message was authored by Sharon+2309 This message was authored by: Sharon+2309

I have managed to transfer my tel no over for calls but my messages seem to be on an old number

I have a new sky phone and I have transferred my tel over but my texts keep going to the number originally provided . Calls are coming through to the right number 

Reply

All Replies

This message was authored by 63johnw This message was authored by: 63johnw

Re: I have managed to transfer my tel no over for calls but my messages seem to be on an old number

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sharon+2309  if this is an iPhone go to settings, phone, my number and check the correct number is stored there, if not then update it then exit and reboot your phone. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
Sharon+2309
Topic Author
This message was authored by Sharon+2309 This message was authored by: Sharon+2309

Re: I have managed to transfer my tel no over for calls but my messages seem to be on an old number

Hi thanks but I can't seem to have the option to change the number in settings??

This message was authored by 63johnw This message was authored by: 63johnw

Re: I have managed to transfer my tel no over for calls but my messages seem to be on an old number

Posted by a Superuser, not a Sky employee. Find out more

Are you sure you are in settings, phone (not messaging) , my number @Sharon+2309 as it should be changeable there. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion