I have changed my mobile phone and want to update my details on my account

[Blakey1945]

I have changed my mobile phone and want to update the phone details on my account. Can i do this on line or do i need to contact Sky by phone?

[caesarome]

If you mean your contact number then you should be able to update it yourself via the MySky app.

[Blakey1945]

Thank you for your reply, yes I retained my phone number no problem. However, if I go to my mobile account details on my sky, my phone details are showing my old Samsung device, and not my new Apple I phone. All I am trying to do is change my devices info, but this seems impossible to do on line. I have tried using the virtual assistant facility, but it cannot understand what I want to do.

[Shorty2]

I have just tried to do the same. The online expert advised me that unless the phone was purchased through SKY it will not be able to have details shown.

[PandJ2020]

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@Shorty2 wrote:

I have just tried to do the same. The online expert advised me that unless the phone was purchased through SKY it will not be able to have details shown.

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That is correct.

Phones ordered from Sky stay there until they are returned.  (i.e. for a swap)