Discussion topic: I have been without any mobile signal since last week. What’s being done to resolve this?

This message was authored by: Zidane1 · ‎27 Aug 2024

Both my wife and I have had no mobile connection for over a week now. What's being done to resolves this situation?

I receive messages giving updates, all I see is the timeline extending. This morning Sky now say that the issue should be fixed by Wednesday 28th August, at 20:00. I sincerely hope this is the case, after all I'm paying for a service that I haven't been able to use.

This message was authored by: Daniel0210 · ‎27 Aug 2024

@Zidane1

If it's a mast issue you have to remember that Sky don't own or maintain any mobile phone masts so you're relying on a third party repair.

Are you able to use your phones elsewhere?

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: I have been without any mobile signal since last week. What’s being done to resolve this?

I have been without any mobile signal since last week. What’s being done to resolve this?

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Re: I have been without any mobile signal since last week. What’s being done to resolve this?

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