I have been using the roaming £2 per day while being abroad, but been charged 178

[Jason108]

I have been using my roaming data for the past 2 weeks but couldn't use it in Monaco yesterday I have just looked at my next bill and it says I have been charged £178 for data. I wasn't told about this and couldn't even get online

[TimmyBGood]

@Jason108 

The Principality of Monaco is outside the EU (although it participates in some EU agreements) and so the £2 roaming payment to access a UK bundle doesn't apply.  If your device made even a background connection to a network there then unfortunately the extremely high cost per megabyte is charged.

[PandJ2020]

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@TimmyBGood wrote:

@Jason108 

The Principality of Monaco is outside the EU (although it participates in some EU agreements) and so the £2 roaming payment to access a UK bundle doesn't apply.  If your device made even a background connection to a network there then unfortunately the extremely high cost per megabyte is charged.

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Monaco is one of the more reasonable RoW locations - 'only' 36p per MEG.

So that's around 0.5 Gb - not an insignificant amount.  Worth contacting Sky (on 150) to challenge if a service didn't seem to be provided.

However, if your device did connect to a local cellular service and transmit the data they may not be sympathetic.  Didn't you have a spend cap set?