I have been getting charged for a number I don’t have or use, how to fix this

[Sparky19621972]

Been paying for number of years 

[Daniel0210]

@Sparky19621972 

You'll have to explain in more detail. We are customers here and obviously have no access to your account. 

[Sparky19621972]

How to contact sky to fix this as the bot thing is useless and can't help 

[Daniel0210]

As stated @Sparky19621972  more details may save you a call but if you want to contact Sky…

If you already have a Sky Mobile or a Sky Talk landline call free by just dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

As with most large companies the start will be automated but stay on the line and don’t hang up if you’re prompted to.

[Sparky19621972]

Ok I have a sim supposed to have and I only got a phone no number required and I've just noticed I'm getting charged for a sim from sky and no way to contact them and the bot can't help or give you number to call them 

[Sparky19621972]

Ok so I rang the contact number 0333 and it was dead how do you contact them if that's the ca

[GD1]

@Sparky19621972  When you got your mobile you would have had to order a sim at the same time as you could not get a mobile without a data plan, perhaps that is what your being charged for?

[GD1]

@Sparky19621972  "Ok so I rang the contact number 0333 and it was dead how do you contact them if that's the ca"

I have merged your post to this existing thread, a new thread isn't required.

[Daniel0210]

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@Sparky19621972 wrote:

Ok so I rang the contact number 0333 and it was dead 

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@Sparky19621972 

Are you in the ROI?