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Discussion topic: I have a new SIM but I can't activate it

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This message was authored by: nikki68

Message posted on ‎12 Oct 2025 04:00 PM

I have a new SIM but I can't activate it

I have a new SIM.  I go to sky.com/sim as it says on the packaging and it tells me to link my account.  When I enter the detials requested it says my account is already linked.  I then click activate SIM and it tells me to link my account.  I enter the details and it says already linked.  I just go around in circles! 

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This message was authored by: caesarome

Message posted on ‎12 Oct 2025 04:01 PM

Re: I have a new SIM but I can't activate it

Posted by a Superuser, not a Sky employee. Find out more

@nikki68 

It sounds like you are signed in with the wrong details so are you logged in with the same email address you used to place the order with, if so do you have any more email accounts that this order could have been ordered by ?

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Message posted on ‎12 Oct 2025 04:08 PM

Re: I have a new SIM but I can't activate it

Maybe that's it.  I will try

 

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Message posted on ‎12 Oct 2025 04:15 PM

Re: I have a new SIM but I can't activate it

No that's not it. 

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This message was authored by: caesarome

Message posted on ‎12 Oct 2025 04:24 PM

Re: I have a new SIM but I can't activate it

Posted by a Superuser, not a Sky employee. Find out more

You will have to call or use the social media links at the bottom of this page to contact Sky about this.

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