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Discussion topic: I have a Moto G9 (play) and access point name settings are not available for this customer

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This message was authored by aitch12 This message was authored by: aitch12

I have a Moto G9 (play) and access point name settings are not available for this customer

I can't access data outside of my home. All the help advises me to check my APN sttings or input them manually. I can't because all I get is 'Access point name settings are not available for this customer. I was with Virgin, they moved me to O2, I had no trouble with them, but since moving to Sky I have no 4G access

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This message was authored by caesarome This message was authored by: caesarome

Re: I have a Moto G9 (play) and access point name settings are not available for this customer

Posted by a Superuser, not a Sky employee. Find out more

Is your phone unlocked as it might not be as it could be locked to Virgin or O2 ?

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aitch12
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This message was authored by aitch12 This message was authored by: aitch12

Re: I have a Moto G9 (play) and access point name settings are not available for this customer

I have got this problem sorted with the help of various members of the community. Thank you all for your help.

This message was authored by Linda311 This message was authored by: Linda311

Re: I have a Moto G9 (play) and access point name settings are not available for this customer

What did you do to access data.  My new Motorola phone says APN settings are not available for this user.  I can only access the internet when I'm on wifi.

 

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