I had an iphone from sky which broke and with apple care it was replaced. Can i send this phone back

[RTA48]

• Hi. I have an iphone on contract and want to upgrade it. The issue I think may have is the actual phone I received from sky broke and apple care replaced it. Will sky mobile accept this phone as a return for my upgrade?

[caesarome]

As the phone wasn't from Sky then they might not accept it so I would give them a call to see what they say. 150 is the free number to use to call them on. If they don't your only option is to just order a new phone without upgrading or swapping.

[RTA48]

Thankyou for your reply but the contract still has a fair while left to run so starting a new one isn't really an option. I will give them a call and see 🙂 

[Shardy83]

Hi, same problem here. Did you manage to swap in the end or were sky not interested as a different phone?

[RobD2]

Just wondering what the outcome on this was - my iPhone 15 PM has developed the screen burn issue and as I have apple care am going to take it in for them to look at. Presumably it would just be a case of giving Sky the new IMEI but not sure.