This discussion topic has been answered Discussion topic: I got a new S24 but want yo return, the box has bin disposed off. Can it still be returned

This message was authored by: Pot50 · ‎16 Sep 2024

I got a new S24 but want yo return, the box has bin disposed off. Can it still be returned

This message was authored by: SKY1992bf · ‎16 Sep 2024

@Pot50 If this is a new device you no longer want then as long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. This link provides some information that will help https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: PandJ2020 · ‎16 Sep 2024

If you are within your cooling off period then you have to call Sky anyway to return it. You can ask them then...

I am just another Sky customer and my views are my own even if you don't like the answers

This message was authored by: SKY1992bf · ‎16 Sep 2024

@Pot50 If this is a new device you no longer want then as long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. This link provides some information that will help https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: PandJ2020 · ‎16 Sep 2024

The link above does state 'Original box'...

I am just another Sky customer and my views are my own even if you don't like the answers

This message was authored by: Pot50 · ‎16 Sep 2024

Yea within the cooling off period, only had it 10days, thanks for advice

This discussion topic has been answered Discussion topic: I got a new S24 but want yo return, the box has bin disposed off. Can it still be returned

I got a new S24 but want yo return, the box has bin disposed off. Can it still be returned

Re: I got a new S24 but want yo return, the box has bin disposed off. Can it still be returned

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Re: I got a new S24 but want yo return, the box has bin disposed off. Can it still be returned

Re: I got a new S24 but want yo return, the box has bin disposed off. Can it still be returned

Re: I got a new S24 but want yo return, the box has bin disposed off. Can it still be returned

Re: I got a new S24 but want yo return, the box has bin disposed off. Can it still be returned

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