Discussion topic: I got a new S24 but want yo return, the box has bin disposed off. Can it still be returned
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16 Sep 2024 04:33 PM
I got a new S24 but want yo return, the box has bin disposed off. Can it still be returned
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16 Sep 2024 04:35 PM
Posted by a Superuser, not a Sky employee. Find out more@Pot50 If this is a new device you no longer want then as long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. This link provides some information that will help https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.