I’d like to return my new iPhone 17 pro max

[Chloe275]

I would like to return my new phone as I have chanced my mind about the colour. Il

[Daniel0210]

@Chloe275 
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.

[TonyR247]

Does anyone know the address for returning old phones that are still in good working order.

[caesarome]

@TonyR247 

You can't just return these phones unless you are doing an upgrade or swap or have changed your mind within 31 days of receiving them so does any of this apply here ?

[63johnw]

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@TonyR247 wrote:

Does anyone know the address for returning old phones that are still in good working order.

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Hi @TonyR247  sky do have a trade in service for old phones if that's what you mean ?

https://www.skytradein.co.uk