I changed mobile network to sky I can’t use phone because the data not working, says no SIM card ca

[Dennishibb]

I changed mobile to sky but can't use phone no data it says no SIM card but it has one in tanks for any help

[63johnw]

Hi @Dennishibb  did you activate the new sky sim ? 

[Dennishibb]

Sky services did before sending it to me, when I got the phone it was still using my old  network with sky SIM card but just stopped working now

[63johnw]

Hi @Dennishibb  sky don't activate SIM cards before sending them. You need to do that via your account or in the my sky app. 

https://www.sky.com/help/articles/sky-mobile-activate-your-sim

[Dennishibb]

Hi a had a 10 gig card and I updated it to 50 gig and the chap on the phone said f he will do it , I've tried to register it and it says it's already done .

[PandJ2020]

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@Dennishibb wrote:

Hi a had a 10 gig card and I updated it to 50 gig and the chap on the phone said f he will do it , I've tried to register it and it says it's already done .

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Sounds like you need to process it as a replacement SIM.

(The change of dataplan is purely an account matter - as per @63johnw I don't believe Sky will/can activate, either new or replacements, SIMs for you)