17 Oct 2023 03:39 PM
An error message keeps coming up every time I try to link my sky mobile account on the MySky app. So I can't access any of my mobile information or roll data etc
17 Oct 2023 03:45 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
17 Oct 2023 03:49 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent an invite to chat.
No problem. Browse or search to find help, or start a new discussion on Community.
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